IT infrastructure in King George’s Medical University is spread over 280 manage access switches, approximately 5800 LAN ports and over 600 Wi-Fi Access Points. The Internet is provided by 1 Gbps BSNL lease line 2GBPS JIO lease line and also a supporting 100 MBPS NKN-NIC line, which has been recently upgraded to 1 GBPS by NKN-PGCIL. This infrastructure supports the needs of network/connectivity-both as LAN and Wi-Fi, in all buildings across the campus including faculty residence, hostels, administrative offices, patient areas, teaching facilities, and library. Wi-Fi/LAN support across all administrative offices has simplified means of communication, especially in the COVID times.

The infrastructure also supports in terms of connectivity for approximately 100 VoIP (Voice over Internet Protocol) intercoms spread across the campus and 600 IP- CCTVs at indoor and outdoor points for a central security and surveillance service. There are also approximately 1200 IVRS (Interactive Voice Response System) intercoms giving interconnectivity within Campus. The entire network of main campus and various spread out establishments including Rehabilitation and Artificial Limb Centre (RALC), Convention center, Lari Cardiology, Queen Mary Hospital (QMH), Old dental building, Psychiatry& Geriatric Medicine which are not directly within the single premise of campus are supported by a technologically robust data center. We have SophosTM Fire wall & a dedicated network management via facility management system.

Online Registration Services (ors.gov.in) is a service via National Informatics Centre (NIC) that has been deployed at KGMU for online appointments. This service can also be used by patients to acquire their lab reports online through their mobile phones. These services are available free of cost to all the patients. Alternatively, a centralized phone number (0522-2258880) carries 30 parallel phone lines and connects to outside campus as well. This provides access to patients for digital OPD services and for scheduling OPD appointments if they cannot access online portal.An SMS service has also been introduced for individuals who cannot access the online portal or schedule appointments via phone calls.E-Hospital has been implemented as the Hospital Information System (HIS) at the campus, adopted from the National Informatics Centre (NIC), New Delhi. This service, provided under the Ministry of Electronics and Information Technology (MeITy), Government of India, is part of the ‘Digital India’ initiative. It facilitates comprehensive patient care, including registration, admission, discharge, issuance of birth and death certificates, billing, pathology, and auxiliary services such as diet and laundry.This service is completely free for both KGMU and its patients, with over 50 lakh beneficiaries to date. Additionally, the ‘Mera Aspataal’ initiative, another government program, gathers patient feedback via SMS and phone calls, reporting an average satisfaction score of 57.

The Electronic COVID Care Service (ECCS) at the time of COVID, offered advanced consultation to doctors from other hospitals and medical colleges. This tertiary care support enabled L1 and L2 hospital medical teams to enhance COVID-19 treatment through direct doctor-to-doctor consultations.

The Wifi-enabled campus at KGMU offers students, researchers, and faculty seamless access to essential resources from anywhere within the premises via LAN or WiFi. Most hostels are also equipped with WiFi to foster a conducive learning environment. Each KGMU employee has a unique identification ID linked to the e-hospital system, enabling staff, employees, and students to access healthcare services within the campus. Tele-Education has played a pivotal role in facilitating online classes and practical training for students across various disciplines, ensuring the continuity of learning during lockdown periods. The upgraded infrastructure has significantly enhanced educational and clinical resources, creating a secure and interconnected campus that promotes academic and professional growth. Additionally, high-level consultations were made available to patients in need during the pandemic through digital OPD and telemedicine services. The KGMU elibrary.kgmu.org grants students and faculty access to thousands of medical books and periodicals, which can also be accessed remotely from their homes.

IT personnel support is provided round the clock for any technical assistance. A helpdesk has been created for logging any complaints related to hardware, software, network or any other technical assistance via phone calls on a dedicated mobile number. AWhatsApp group have also been created to post complaints. Complaint logs are monitored by a in house application and pending cases are kept to be minimal. Spontaneous support is provided for the complaint. Daily complain logs are always under surveillance for any lapse.

The IT Cell is supported by a team of over 100 data entry operators who manage daily IT-related tasks across the campus. Additionally, it has a specialized network team responsible for overseeing the data center and a dedicated office for administrative functions.

E-services in King George Medical University leverage digital technologies to enhance various aspects of education, administration, and patient care. These services streamline operations, improve accessibility, and foster a more efficient and interconnected education and healthcare ecosystem.

1. EHRMS (Manav Sampada) portal

2. GeM (Government e-Marketplace)

3. E-Office

4. HMIS (eHospital)

5. Samarth Portal

6. Organization’s Website

Awards and Recognition

Geotagged photos of ICT enabled classrooms